Prepare:

  • Put together a list of all the issues and tasks you want The Computer Kid to look at while at your home or office.
  • Get your account and password information ready for all the systems The Computer Kid is going to help you with..
  • Please have all computers already turned on before The Computer Kid arrives. 


Cost:

The Computer Kid charges $40/hour for all on-site calls. There is a 1 hour minimum for on-site calls. We round to the nearest half hour.
We charge $20 for a no-show and will wait 20 minutes. The Computer Kid will take computers back to the shop to be serviced where you will be charged $40/hour plus parts. The Computer Kid accept all major credit and debit cards. 

Terms of Service ("Terms")

Last updated: 1/17/17

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the http://www.TheComputerKid.com website (the "Service") operated by The Computer Kid ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Termination clause for websites that do not have accounts. If your website or mobile app allows users tor egistar and have an account, create your own Terms of Service.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. Type your paragraph here.


Links To Other Web Sites

Our Service may contain links to third ­party web sites or services that are not owned or controlled by The Computer Kid.

The Computer Kid has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that The Computer Kid shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third­party web sites or services that you visit.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States of America without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 3 0 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us. 

The Fine Print

I made an appointment, Now what?

1. DISCLAIMER

The Computer Kid will only perform and provide computer services, repairs, troubleshoot, and upgrades as requested by the client. The Computer Kid will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.

Computer service/repairs are provided as a service. There may be circumstances under which Client's computer/technology cannot be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, client misuse, etc.)

The length of time required to service/repair your computer cannot be predicted.

Client understands that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. The Computer Kid will not be responsible for data loss.

Client authorizes the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted / uninstalled upon completion of the service (unless purchased). All remote repair services are subject to the terms in this agreement.

After a repair conducted by The Computer Kid s complete, Client is responsible for all computers or technology. The Computer Kid  is only liable for the modifications done.

2. BILLING TERMS

All consulting, repair and troubleshooting are billed at $40 an hour, this includes both on-site calls and work not on site including phone calls that last more then 15 minutes. Select clients lower rate will pay a lower rate but that is at the discretion of The Computer Kid.  An estimate cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.

Not all services can be completed on-site and must be completed at our office.

In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.

In the case that the Client cannot be reached, work will stop until contact is established. Once reached, Clients decision to continue or stop will be honored by The Computer Kid.

There is a 1 hour minimum for any on-site call.

Taxes may apply.

3. PAYMENT TERMS


Full payment is due upon completion of services, upgrades, or repairs (ie at the end of an on site call or when the computer/technology is returned to client).

Computer parts, hardware, or/and software that are ordered or special ordered will be added to the invoice. A charge maybe added to the cost of part, hardware, or/and software.

The Computer Kid accepts most major debit or credit cards.

In order for The Computer Kid  to keep its rates low, payments must be made promptly. Bills will be deemed delinquent and assessed a $20.00 charge if payment is not received within 14 days after the completed service date. If an amount remains delinquent 30 days after completed service date, an additional 25% penalty of original balance will be added for each week of delinquency. The Computer Kid reserves the right to report delinquent payment to credit bureau(s) and collection agencies in attempts to recover payment. If deemed necessary, The Computer Kid reserves the right to take client to court to recover costs in which client will incur all fees by the process.

4. LIABILITY

Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which client or authorized representative requested such service(s). Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it.

In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures, Client agrees to hold The Computer Kid  and any person(s) associated with The Computer Kid or involved in the work being done for Client harmless from damages resulting from such problems.

It's the Client's responsibility to backup data unless listed on Service Order. The Computer Kid  will not be responsible for data loss.

Data and Passwords
Data (Files, Folders, Programs & Software) are the sole responsibility of client. We highly recommend that your system be backed up prior to repair work. Due to the uncertain condition of system at time of check-in and the nature of repairs The Computer Kid  can not be responsible for Data Loss or integrity.

Systems Stop Working
The Computer Kid  cannot be hold responsible if systems that are being worked on or serviced stop working or change operation in any way. The Computer Kid is only liable problems that are directly cased by a mistake.

5. SUPPORT

Customer satisfaction is our utmost importance.
All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
Free support will be provided for problems to be resolved from the service order, but not resolved. After 7 days from completed service date, The Computer Kid will no longer offer free support.

Warranty work will only be covered if it is related to the work on the service order. Unrelated work will not be covered by the warranty and may be charged accordingly.

6. REPAIRS & SERVICE GUARANTEE

All services and repairs are guaranteed for 7 days from the completion / acceptance date on the Service Order.

If later found that the service or repair was incorrectly diagnosed by the technician. Then The Computer Kid  will perform the repair/service free of any labor charge. Incorrect diagnosed or mistakes will be determined by The Computer Kid. Only the new parts will be charged.

7. ESTIMATES

The Computer Kid offers free estimates over the phone at 847.445.0611 or via email at Josh@TheComputerKid.com

For diagnostics estimates there will be a $40.00 flat fee. If you decide at that time you would like The Computer Kid  to work on Client’s system, this fee will be waived and Client will only be charged for the service being performed along with any hardware needed.

For in Office estimates customers are asked to not interrupt the technician as the evaluation and estimate are being completed. Save all additional questions until after you receive the estimate. Type your paragraph here.


8. Privacy 


In recognition of the foregoing, Service Provider agrees and covenants that it shall:

(i) keep and maintain all Personal Information in strict condence, using such degree of care as is appropriate to avoid unauthorized access, use or disclosure;

(ii) use and disclose Personal Information solely and exclusively for the purposes for which the Personal Information, or access to it, is provided pursuant to the terms and conditions of this Agreement, and not use, sell, rent, transfer, distribute, or otherwise disclose or make available Personal Information for Service Provider’s own purposes or for the bene t of anyone other than Customer, in each case, without Customer’s prior written consent; and

(iii) not, directly or indirectly, disclose Personal Information to any person other than [its Authorized Employees/Authorized Persons][, including any,] [subcontractors,] [agents,] [outsourcers] [or] [auditors] (an “Unauthorized Third Party”), without express written consent from Customer [unless and to the extent required by Government Authorities or as otherwise, to the extent expressly required, by applicable law [, in which case, Service Provider shall (i) [use best efforts to] notify Customer before such disclosure or as soon thereafter as reasonably possible]; (ii) be responsible
for and remain liable to Customer for the actions and omissions of such Unauthorized Third Party concerning the treatment of such Personal Information as if they were Service Provider’s own actions and omissions; and (iii) require the Unauthorized Third Party that has access to Personal Information to execute a written agreement agreeing to comply with the terms and conditions of this Agreement [relating to the treatment of Personal Information]].